Terms & Conditions cuci365 — Platform Usage Guide

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the cuci365 platform, including the website, mobile application, and all services provided by cuci365. By accessing or using the cuci365 platform in any way, you agree to be bound by these Terms as well as all additional policies and guidelines that cuci365 may publish from time to time.

If you do not agree with any part of these Terms, you are not permitted to use the cuci365 platform. Continued use of the platform after the Terms have been updated will be deemed acceptance of those changes.

Cuci365 reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility as a member to review these Terms periodically to stay informed of the current rules.

2 Membership Eligibility

To be eligible to register and use the cuci365 platform, you must meet all of the following requirements:

• Aged at least 18 years old at the time of registration.
• Is an individual with full legal capacity to enter into a binding contract.
• Not listed on any active self-exclusion programme.
• Registering in your own personal capacity and not on behalf of any third party.
• Not residing in a jurisdiction where online gambling is explicitly prohibited by local law.
• Not an employee, agent, or contractor of cuci365 or any affiliated company.

Cuci365 reserves the right to request age and identity verification at any time. Failure to provide the required verification documents within the specified timeframe may result in account suspension or closure.

3 Registration and Account Management

Each individual is only permitted to register and hold one (1) account only at cuci365. Holding multiple accounts, whether using the same or different information, is a serious violation of these terms.

During registration, you are required to:

• Providing accurate, truthful, and complete personal information, including your full name, phone number, and an active email address.
• Choosing a strong and unique password for your account.
• Not sharing your login credentials with any other party.
• Ensuring your account information is kept up to date and accurate.

Cuci365 is not liable for any losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

If you suspect your account has been accessed without authorisation, please contact the cuci365 support team immediately via live chat or email at support@cuci365.click.

4 Deposits & Payment Methods

Cuci365 accepts deposits in Malaysian Ringgit (MYR) only, via approved local payment methods. These methods include:

• Touch 'n Go eWallet — Deposits processed instantly
• DuitNow (Transfer & QR) — Processed within 30 seconds
• GrabPay — Deposits processed instantly
• Boost — Deposits processed instantly
• ShopeePay — Deposits processed instantly
• FPX — Maybank2u — Processed within 1–3 minutes
• FPX — CIMB Clicks — Processed within 1–3 minutes
• FPX — RHB Now — Processed within 1–3 minutes

The minimum deposit at cuci365 is RM20 and maximum deposit limits vary depending on the chosen payment method. cuci365 does not charge any processing fees for deposits. However, your bank or digital wallet provider may apply their own charges, which are beyond our control.

It is your responsibility to ensure that all deposited funds come from a legitimate and lawful source. cuci365 reserves the right to reject or reverse any deposit suspected of being linked to fraudulent activity or money laundering.

5 Withdrawals & Winnings

Withdrawal of winnings at cuci365 is subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals may only be made to a bank account or digital wallet that is under the same name with your cuci365 account.
• Identity verification (KYC) must be completed before your first withdrawal is processed.
• Standard withdrawals are processed within 1 hour for regular members and 15 minutes for cuci365 VIP members.
• Cuci365 reserves the right to request additional documents for withdrawals exceeding RM10,000.

Bonus funds that have not met the wagering requirement cannot be withdrawn. Only real cash balances are eligible for withdrawal. cuci365 reserves the right to place a withdrawal on hold for investigation purposes if any suspicious activity is detected.

6 Bonuses, Promotions & Special Offers

Cuci365 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to specific terms and conditions that will be stated alongside each offer. The general bonus terms for cuci365 are as follows:

• Each bonus comes with wagering requirements (wagering requirement) that must be met before winnings from a bonus can be withdrawn.
• Bonuses are valid for one account, one IP address, and one device only.
• Cuci365 reserves the right to void any bonus if there are signs of abuse or fraudulent activity.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Certain bonuses are available for specific games or bet types only.
• The Welcome Bonus may only be claimed once per new member.
• Cuci365 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.

Please check the Promotions to view the latest offers and specific terms for each promotion. If you have questions about a particular bonus, please contact the cuci365 support team.

7 Betting & Gaming Rules

Sports Betting, casino games, jackpot slots, and all other games offered by cuci365 are subject to their respective specific rules, which can be found in the relevant games section.

The general rules that apply to all games at cuci365 are:

• All game outcomes are final once issued by the system and cannot be disputed except on grounds of clear technical error.
• In the event of a technical disruption or disconnection, cuci365 will endeavour to restore the betting state to a fair status based on system records.
• Cuci365 uses a Random Number Generator (RNG) independently certified by a third-party body for all slots and Live Casino games.
• Live in-play Sports Betting is subject to market availability, and cuci365 reserves the right to suspend or void specific markets for operational reasons.
• Cuci365 reserves the right to void bets placed at clearly incorrect odds resulting from a technical error.

For Sports Betting, available markets include football (Malaysia Super League, EPL, Champions League), badminton (BWF World Tour, Thomas Cup), e-sports (MLBB MPL Malaysia, Valorant), and various other sports. Specific rules for each bet type are outlined in the relevant sections.

8 Prohibited Conduct and Activities

The following actions are strictly prohibited on the cuci365 platform and may result in immediate account closure and freezing of all funds without notice:

• Fraud and manipulation — Any attempt to manipulate the system, including the use of automated software (bots), exploitation of bugs, or technical errors.
• Money laundering — Using the cuci365 platform for money laundering or any other illicit financial activity.
• Multiple account ownership — Registering or managing more than one account, whether directly or through another person.
• Account sharing — Allowing another person to use your cuci365 account.
• Collusion — Colluding with other players to gain an unfair advantage in any game.
• Bonus abuse — Registering multiple accounts or using false information to obtain additional bonuses.
• Chargebacks — Filing a false chargeback claim with your bank or payment provider.

Cuci365 uses advanced fraud detection technology to monitor all activity on the platform. Any activity suspected of violating these terms will be investigated, and cuci365 reserves the right to cooperate with the relevant authorities.

9 Account Suspension & Closure

Cuci365 reserves the right to suspend or close any member's account at any time for the following reasons:

• Breach of any section of these Terms & Conditions.
• Identity verification failed or fraudulent documents were submitted.
• Suspected involvement in fraudulent activity, money laundering, or other illegal activities.
• Account closure requested by the member themselves.
• Compliance with regulatory authority instructions or court orders.

If you wish to voluntarily close your cuci365 account, please contact our support team. Any valid cash balance (excluding bonus funds that have not met the wagering requirement) will be returned to you once the verification process is complete.

10 cuci365 Limitation of Liability

Cuci365 shall not be liable for any loss or damage arising from:

• Platform disruption or unavailability due to technical maintenance, natural disasters, or events beyond our control.
• Betting or game outcomes that are the legitimate result of a fair random process.
• Unauthorised access to your account resulting from your own negligence.
• Losses arising from betting decisions you have made yourself.
• Any technical issues with your device, internet connection, or telecommunications service provider.

Cuci365's maximum total liability to you under any circumstances is limited to the value of your actual deposits in the 30 days preceding the claim. cuci365 will not be liable for any lost profits, indirect losses, or consequential damages.

11 Amendments to Terms and Conditions

Cuci365 reserves the right to amend, add to, or replace any part of these Terms & Conditions at any time. Members will be notified of any material changes via email, in-platform notification, or an announcement on the cuci365 website at least 14 days before it takes effect, except in cases that require immediate action.

Continued use of the cuci365 platform after the amended Terms take effect will be considered your acceptance of the updated Terms. If you do not agree with the amended Terms, you have the right to close your account and withdraw your cash balance before the new Terms come into effect.

12 Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising in connection with these Terms or the use of the cuci365 platform will be resolved through the following process:

1. Internal Resolution: Contact the cuci365 support team first. We will do our best to resolve any complaints within 5 business days.
2. Arbitration: Should internal resolution fail, both parties agree to resolve any dispute through lawful arbitration in Malaysia.
3. Court Jurisdiction: If arbitration fails to resolve the dispute, the courts of Malaysia shall have exclusive jurisdiction to hear any claims.

The language used in dispute proceedings shall be Malay or English at cuci365's discretion.

13 Contact cuci365

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the cuci365 platform, please reach out to us through the following channels:

• Email: support@cuci365.click
• Live Chat: Available 24/7 within the cuci365 platform
• WhatsApp: Check within the platform for the latest figures

The cuci365 support team operates 24 hours a day, 7 days a week, 365 days a year. Our average live chat response time is under 3 minutes. For more complex complaints, we guarantee a response within 2 business days.

For information on how we protect your personal data, please refer to Privacy Policy our platform. For responsible gaming support, please visit the Responsible Gaming us. For other frequently asked questions, please visit the FAQ ours.