Privacy Policy cuci365 — Malaysia Member Data Security

1 Introduction and Scope of This Policy

Cuci365 ("we", "our platform") values the privacy of every individual who uses our platform. This Privacy Policy sets out in detail how cuci365 collects, uses, discloses, stores, and protects your personal data when you use the cuci365 website, mobile app, and all related services.

This Policy applies to all registered cuci365 members in Malaysia and to all visitors accessing the cuci365 platform. It is implemented in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and any regulations or guidelines issued by the Personal Data Protection Commissioner of Malaysia.

By registering an account on cuci365 or using any part of our platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue your use of the cuci365 platform.

2 Types of Personal Data We Collect

Cuci365 collects various types of information depending on how you interact with our platform. The table below summarises the data we collect:

In certain circumstances, particularly for identity verification (KYC) on withdrawals exceeding a specified amount, cuci365 may request copies of official documents such as a national identity card (MyKad), passport or proof-of-address documents such as bank statements or utility bills.

3 Purposes for Collecting Personal Data

Cuci365 collects and processes your personal data for the following legitimate purposes:

• Account management — To create, verify, and manage your cuci365 member account.
• Transaction processing — To process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, as well as withdrawals of winnings to your bank account or digital wallet.
• Identity verification (KYC) — To comply with legal compliance requirements relating to age and identity verification.
• Service provision — To enable you to access all features of the cuci365 platform, including Sports Betting, Live Casino, jackpot slots, and other games.
• Security and fraud prevention — To detect and prevent fraudulent activity, money laundering, and platform abuse.
• Customer support — To handle enquiries, complaints and assistance requests from members.
• Legal compliance — To comply with legal obligations, regulations and directives issued by relevant authorities.
• Marketing communications — To send promotional offers, bonuses and new product information (to members who have given their consent only).
• Platform improvement — To analyse usage patterns and improve the user experience on cuci365.

4 How We Use Your Data

Cuci365 uses your personal data responsibly and only for the purposes stated. The key ways in which we use your data include:

• Verifying your identity at login and when processing high-value financial transactions.
• Sending important account notifications such as deposit confirmations, withdrawal confirmations and security alerts.
• Personalising your experience on the cuci365 platform based on your preferences and gaming patterns — for example, recommending Malaysia Super League matches or BWF badminton events based on the sports you follow most.
• Analysing aggregated data (without identifying individuals) to understand platform usage patterns and inform product development decisions.
• Running a responsible gaming program by monitoring betting patterns and reaching out to members who may need support.

5 Personal Data Disclosure and Sharing

Cuci365 respects your privacy and does not share your personal data arbitrarily. We will only disclose your personal data under the following circumstances:

• Trusted third-party service providers — Such as payment providers (Touch 'n Go, GrabPay, DuitNow), cloud computing service providers, identity verification companies, and analytics providers — all of whom are bound by strict confidentiality agreements and may only use your data for specified purposes.
• Legal compliance and court orders — When required by Malaysian law, court order, or a legitimate law enforcement agency.
• Legitimate interest protection — To prevent, detect or investigate fraud, unlawful activity or security threats.
• Business transfer — In the event of a merger, acquisition, or asset sale, personal data may be transferred to the new entity, provided that entity honours this Privacy Policy.
• With your consent — In all other circumstances, only with your explicit consent.

Cuci365 never sells, rents or trades members' personal data for commercial purposes to any third party. This is our absolute commitment.

6 Data Security Measures

Cuci365 implements a range of technical and organisational measures to protect members' personal data against unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL Encryption — All data communications between your browser and the cuci365 platform are protected with the highest industry-standard encryption.
• Two-factor authentication (2FA) — Available to all members as an added layer of security for your cuci365 account.
• 24/7 Monitoring — Our security system monitors suspicious activity around the clock and will take immediate action upon detecting any threat.
• Staff access controls — Only cuci365 staff who require access to specific data in order to perform their job responsibilities are authorised to do so, and all access is logged for audit purposes.
• Secure data centres — Data is stored in data centres equipped with physical safeguards including biometric access controls, 24-hour surveillance cameras and automatic fire suppression systems.
• Regular security testing — cuci365 conducts regular penetration testing and vulnerability assessments to identify and address security weaknesses.

7 Cookies and Tracking Technologies

Cuci365 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies — Required for core platform functions such as login, session authentication and security. These cookies cannot be disabled.
• Functional cookies — Saves your preferences such as language and display settings so you do not have to reconfigure them each time.
• Analytical cookies — Helps us understand how members use the cuci365 platform — which pages are visited most frequently, how long sessions last, and so on. This data is used in aggregate form without identifying individuals.
• Marketing cookies — Used to display relevant promotions to you on the cuci365 platform. We do not use third-party cookies for marketing outside our platform.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the cuci365 platform. For more information on managing cookies, please refer to your web browser's help documentation.

8 Your Rights as a Data Subject

Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you as a cuci365 member have the following rights regarding your personal data:

To exercise any of the above rights, please submit a written request to support@cuci365.click with the subject line "Data Subject Rights Request". We will verify your identity before processing the request.

9 Data Retention Period

Cuci365 retains your personal data for as long as your account remains active, and for any additional period required by law or legitimate business needs. In general:

• Account and identity information — Retained for the duration of the active account and for a minimum of 7 years after account closure (as required under Malaysian financial regulations).
• Financial transaction records — Retained for a minimum of 7 years as required under financial reporting and anti-money laundering (AML) obligations.
• Support communication records — Retained for 3 years from the date of last interaction.
• Non-personally identifiable analytics data — May be retained indefinitely as it contains no information that can personally identify you.

Once the retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with cuci365's internal procedures.

10 Child Protection

The cuci365 platform is exclusively for individuals aged 18 and above. cuci365 does not knowingly collect personal data from minors or underage individuals.

If we discover that personal data of a person under 18 years of age has been collected without proper age verification, we will promptly delete that data and close the associated account. If you believe we may hold personal data of a minor, please contact us immediately at support@cuci365.click.

Cuci365 uses age verification technology and KYC (Know Your Customer) procedures to prevent underage individuals from registering or accessing the platform.

11 Privacy Policy Amendments

Cuci365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons. Members will be notified of any material amendments via:

• In-platform notifications on cuci365 upon login.
• Email sent to the address registered to your account.
• A prominent announcement on the cuci365 homepage.

Amendments typically take effect 14 days after notification, unless the change is required immediately for legal or security reasons. Your continued use of the cuci365 platform after the amended Policy takes effect constitutes your acceptance of those changes.

The "Last updated" date shown at the top of this document reflects the most current version of the cuci365 Privacy Policy.

12 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how cuci365 handles your personal data, please contact our Data Privacy Officer:

• Email: privacy@cuci365.click
• General Support Email: support@cuci365.click
• Live Chat: Available 24/7 on the cuci365 platform

We are committed to addressing all privacy-related enquiries within 2 business days. For more complex data subject requests such as data access or deletion, we will provide a full response within 21 days from the date a complete request is received.

For more information on betting regulations and platform usage, please refer to Terms & Conditions us. For responsible gambling assistance, visit the Responsible Gaming of ours. Other questions can be referred to the FAQ ours.